Whether you’re banking online or using our Mobile Banking app, rest assured you are protected by our Secure Banking Promise. If your code has expired, your user status will be 'Activation code locked'. Enter your activation code. How do I log in to Bankline for the first time? * Enter the first five digits in the first box and the last five digits in the second. Now that you have received all of the items on the ‘Getting Started Checklist’ you will need to activate your Bankline Smartcard. How do I review changes made by another administrator. (You can find support on scanning QR codes in our guide. Available on selected iOS and Android devices. If you're logging in to Bankline for the first time. If the activation code was ordered more than 21 days ago it will have expired. Enter your personal and account details. If it's not there, you'll need to speak to your Bankline administrator to request a new one. If your code has expired, your user status will be 'Activation code locked'. It's used to generate or reset your security number and password for your online access. Handy tips. When looking for the most convenient ways to do your business banking. Your 10-digit activation code is emailed to you, usually when it's your first time logging in, or when you've requested a reset. Cora our digital assistant will help with your question and connect you to the right team. If you need to update your email address and you're the only administrator on your profile, you'll need to speak to our webchat team. You will then be sent an activation code, PIN, Card and Smartcard reader in the post. Your smartcard and card reader – due to arrive by post within five working days. If we already hold your details on file, you should receive your activation code by text within 48 hours If you've ordered an activation code using the 'request an activation code' link it'll take up to 30 minutes to arrive. Create a 4 digit PIN, and a password. Support. Once you’ve got the following things, you’ll be ready to log in: Your Customer ID and User ID – emailed separately. Go to www.natwest.com/bankline and click the 'Log in' button Enter your Customer ID and User ID and press 'Continue' You'll now be prompted to enter your 10-digit activation code. Click 'Chat now' and type 'speak to adviser'. When you have this you'll need to enter you Customer ID and User ID and then enter your activation code. Please make sure we have your up to date email address in Bankline. How do I reset my Bankline log in password? Where can I find a guide on how to use my smartcard QR reader. If you still haven't received it or need a new one, you'll need to speak to your Bankline administrator. reader. Bankline 2014 Screen 7 – You will be given a tracker ID. If you still haven't received it or need a new one, you'll need to speak to your Bankline administrator. Search area. * Get the app. What is a Customer ID? What do the different user statuses mean? How do I change a user's address in Bankline? If your activation code has expired, your Bankline administrator will need to order you a new one. We'll send you your code by text message if you have a UK mobile number, or by post. Your administrator can either order you a new activation code … Natwest Business Banking – Find all you need to know about business and start up accounts, cards, loans and more with Natwest. Did this article answer your question? A card reader is a security device needed by all customers looking to get the most out of Online Banking. This allows you to request an activation code online to reset your Bankline PIN and password. Firstly, please check that you've entered your email address correctly and try again. We send all activation codes by email. Once you have your activation code, follow these steps to log in: Go to the log in page and enter your Customer ID and User ID, then press 'Continue' Enter the first five digits of your activation code into the first of the two boxes and the last five digits into the second box You may be prompted to scan a QR code using your Smartcard reader. Visit today to see how we can serve you. Remember, your activation code shouldn't be disclosed to anybody else, including anyone who telephones and claims to be from the bank. login screen? Only individuals who have authorised access to NatWest Bankline should proceed beyond this point. Activation codes expire after 21 days. ), Enter and confirm a new PIN and password, then select 'Confirm'. Back . *If you're not prompted to enter your activation code here, you may have entered your Customer and User ID incorrectly, or you may not have logged in to Bankline using the link in step 1. Once we've sent an activation code to a user, their user status will change to 'activation code issued'. If you don't have your debit card details, just leave this blank and tap 'Next' We’ll then show you your unique customer number.It's used for logging into Online Banking, registering for the app and for ID when you call us Welcome to NatWest. If you still haven't received it or need a new one, you'll need to speak to your Bankline administrator. What should I do? Please make sure we have your up to date email address in Bankline. They'll be able to update your email address to match the one you provide, and you'll then be able to request an activation code. Once we've sent an activation code to a user, their user status will change to 'activation code issued'. If you can't see the email, don't forget to check your junk folder just in case. Our extensive personal banking products include bank accounts, mortgages, credit cards, loans and more. After receiving an activation code, please follow the steps below: Remember, your activation code shouldn't be disclosed to anybody else, including anyone who telephones and claims to be from the bank. What is a card reader? Get in touch The quickest way to get in touch with us is via webchat. If you can't see it, or it's not working as a link, you'll need to ask your Bankline administrator to reset your PIN and password for you. This is the code we sent you by post or text message. If you can't see the email, don't forget to check your junk folder just in case. Learn more about NatWest Online Banking today. Why can't I see the 'request an activation code' link on the Bankline Using Apple Pay is simple, and it works with the devices you use every day. You'll need an Online Banking activation code when you register, re-register or open an account with us. The password needs to be between 6 and … If in doubt, call the Bankline helpdesk. To use this you'll need to enter your registered Bankline email address and we'll then send you an activation code within 30 minutes. Check these are entered correctly and in the right boxes. For the security of customers, any unauthorised attempt to access customer bank information will be monitored and may be subject to legal action. We'll send your activation code by text message if you have a valid mobile number, or by post if … When you have sent the forms off you will receive an email from Bankline once it is set-up. If it's expired your administrator will need to order you a new one. Go to www.natwest.com/bankline and click the 'Log in' button Enter your Customer ID and User ID and press 'Continue' You'll now be prompted to enter your 10-digit activation code. This code will expire after 21 days. If you can't see the email, don't forget to check your junk folder just in case. Learn how to use NatWest Online Banking, from enabling your card reader to making or managing payments. What should I do? How can we help you today? Your 10-digit activation code is emailed to you, usually when it's your first time logging in, or when you've requested a reset. If prompted to do this, follow the onscreen instructions. Only individuals who have a NatWest account and authorised access to Online Banking should proceed beyond this point. It works with your Online Banking service to provide an extra layer of protection against online fraud. If your activation code isn't working or you aren't being asked for it, it may be because your Customer ID and/or User ID haven't been entered correctly. I'm being asked to scan a QR code to log in, but I don't have a QR card reader. Just be sure to remember your PIN and password, but don't write them down or share them with anyone. We send all activation codes by email. You may also be asked to scan a QR code with your Smartcard reader. 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