If you’ve ever asked a question on My ASU or called the university’s main phone number, chances are you’ve interacted with the ASU Help Desk. ... ASU Mid-South 2000 West Broadway West Memphis, AR 72301 Main – 870.733.6722. Monday-Friday. v6.4.43 “You can set up Salesforce any way you want, so you need to be open to opinions about how to structure it. So another goal was to make sure that in our effort to provide the best customer service, we documented the student experience so it could be visible to the university community and take place within the context of prior interactions, ensuring all the needs of the student or any other customer are met.”This transparency is beneficial not only to Help Desk agents, but also to students themselves.“Previously, students had no visibility into the progress of a case,” says Heinrich. We provide technical assistance for all faculty, staff and students at Angelo State University. Faculty and staff are typically given two addresses - their Firstname.Lastname@asu.edu and their ASURITE@asu.edu. Visit My ASU for personalized service. Submit New Request; Check on a Request; IT Staff Login; Examsoft (SofTest) Printer Troubleshooting; ASU App Instructions Labriola National American Indian Data Center, Research and Course Guides (Library Guides), Public Service and Students for In-Person Technology Help for your devices: Please visit us at our on campus Technology Studios 1-855-278-5080 (toll-free) +1-480-965-6500 (international) Web site feedback. I didn't receive my activation email, please send me another email. Schedule a virtual consultation with an Instructional Designer. Please include your name, ASU ID number, college,degree and major so your question can be answered in a timely manner. ASU Library acknowledges the sovereignty of these nations and seeks to foster an environment of success and possibility for Native American students and patrons. Contact us for assistance with your student account. Name * First Last. 2400 Gillionville Rd. Cases are accepted on My ASU, via webform, chat, by phone or through an automated self-service system, allowing students to retrieve information such as their account balance and financial aid refund status quickly and without speaking to an agent, if that is their preference. Your feedback helps us continue to improve our services. Terms of Use • Privacy Policy. Phone Number. ASU Housing contact information. “There’s a wide spectrum of things that come in on a daily basis for us to handle. Albany, GA 31707. Use the ASU Directory to … Email * Subject * Your comments * CAPTCHA. “Student Business Services was for your tuition bill and Financial Aid was how you paid it, but the line between them wasn’t clear. University Services Building 1551 S Rural Rd Tempe AZ 85281. If you receive ASU Office 365 Exchange email on your mobile device, we strongly recommend using the Microsoft Outlook Mobile App because it is fully compatible with newer Microsoft authentication protocols. We'd like to hear from you! Community Solutions, Learn about library resources and strengthen your research skills with. Have Questions? ASU Library welcomes members of the Akimel O’odham and Pee Posh, and all Native nations to the Library. To find out if your web browser supports JavaScript or to enable JavaScript, see web browser help. There are numerous ways to connect with ASU’s W. P. Carey School of Business. This is a portal to tools and services available through more than 100 core facilities, labs, shops, clinics, museums, and collections that support ASU research – sharedresources.asu.edu Business Hours. You either care about customers or you don’t.”Which is why the decision to bring the Help Desk back in-house was so significant. 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