The helpline provides nationwide free and confidential services from Monday to Friday between 9am-8pm. People you have been in contact with will need to quarantine for 14 days from the last day you spent time with them. Find out what to do if your flight is cancelled or rescheduled(external link). Everyone will respond differently: some may find it harder than others. If you are unwell you must contact the on-site health team to discuss options for exercise. Hotel guests will now only be able to exercise on hotel premises or be bussed to a … Many tāngata/people find that having a kōrero or talanoa/conversation with a support person can really help. Public health staff will also ask who you had contact with recently. Hold accommodation. You have the right to consult and instruct a lawyer at your own expense at any time without delay. Please familiarise yourself with it and do as the on-site staff request. Please do not enter the hotel room of anyone who is not in your bubble. If staff believe that your delivery contains any items that present a health and safety risk they may ask for proof that it is safe. Anxiety and stress, Confidence, Self-awareness, Problem solving skills, Connecting to what matters, Sleep, Relaxation, Staying on Track is a free online course that helps you learn how to cope with worry and stress when things get tough. If your tests are negative and you are assessed as being low risk of having or transmitting COVID-19, you will be formally approved to leave the facility. We encourage you to book in early to the Managed Isolation Allocation System, as this is the best way to guarantee your place. So, it’s important to look after your mental health, as well as your physical health. Although this facility is a hotel, it is not functioning as a hotel would usually. Below are some simple rules we ask you to follow while you are in managed isolation. A Māori pharmacist will call you back for a kōrero within 24 hours. But there was warning these strains would continue to show up in managed isolation facilities across New Zealand. It's a good idea to consider your options early in your stay so that assistance is available if you need it when you leave the facility. Please note: This content will change over time and can go out of date. Please respect the privacy and personal circumstances of people at this facility when considering whether to take photos, audio or video recordings. On the allocation website returnees are directed to select their preferred dates for managed isolation, which are held for 48 hours while they book matching flights. You must arrange your travel around the dates available on the Managed Isolation Allocation System(external link). Those people may be asked to stay in quarantine in case they become unwell too. Which can be found on our contact us page: All complaints will receive an acknowledgement email within two working days of receipt of their complaint. There may be some special provisions available, for example to enable school work. It’s okay if you’re taking things day by day. Please continue to keep a watch on New Zealand’s COVID-19 alert levels and abide by any requirements around physical distancing, hand hygiene and use of PPE, once you leave the facility. COVID-19. You will be tested again on day 3 and day 12. If you run out of single-use face masks, contact the MIQF staff and they will provide you with more. These facilities are hotels where you will be given extensive support throughout your stay. He waka eke noa (We’re all in this together). Call 0800 376 633 or text 234 or use the webchat option(external link) between 7pm to 10pm. To help you get through in the best possible way, we've come up with a few simple tips. The dedicated on-site staff are there to help you. The below graph illustrates room allocation rates over the coming weeks. There is high public interest in the managed isolation and quarantine facilities. More information on safe handling of masks is available further on page 37 and 38 in the document. It does not apply to other aspects of being in the facility, or to the requirement to stay in this facility for 14 days.Please read through The Code and contact the health staff at your facility if you have any questions, or contact the following numbers for independent advice: The Nationwide Health and Disability Advocacy Service: 0800 555 050, The Health and Disability Commissioner: 0800 11 22 33. You should do this before you book your flight. A nurse will help you with this and sign it off. There’s also help available with training and work experience, with your CV, cover letter or filling out applications. See Appendix 2 for more info. MyIR is our secure online service and it can be used to do things like updating your contact details, filing your tax returns and sending us messages, most Kiwis now have myIR. (From top left) a celebratory gingerbread man treat for guests, health workers at The Sebel, a defence force worker at The Rydges in Rotorua plays a festive song, hampers given to guests at the Jet Park Hotel in Hamilton, James Smith opens his present while in managed isolation, and Santa arrives in Christchurch's MIQ. Nearly full managed isolation spaces ruins some New Zealanders' Christmas plans; Managed isolation facilities filling up ahead of Christmas holidays If you have any follow up questions or queries regarding your health or develop any symptoms of COVID-19, please call Healthline on 0800 358 5453 or your GP. New Zealand at this time do not introduce COVID-19 into the community. When you find a job you’re interested in there’s help for you to apply or talk to the employer. (external link), Facebook (external link)Twitter(external link). Our Contact Centre is open from 8:00 am to 10:00 pm (NZST), seven days a … Managed isolation facilities filling up ahead of Christmas holidays Please respect and follow the protocols, guidance and directions of staff at your facility. For medical advice contact the health staff at the facility you are staying in. 1. In the week after you leave, the Ministry of Health will contact you to check on your health. Find out more: Managed Isolation and Quarantine website. Generally, a negative day 3 and day 12 COVID-19 test and a full health assessment are needed in order to be considered for an exemption. It also helps us provide you with medical treatment if you’ve been exposed to the virus or have other health concerns. Anyone travelling to New Zealand from the US and the UK are currently required to undergo day 0/1 testing within 24 hours of arriving at a managed isolation and quarantine facility. Wear face masks that have been supplied to you at all times when outside your room, or if someone needs to enter your room for maintenance or cleaning. You must stay in your room unless you have a medical appointment or in an emergency. Staying in a managed isolation facility for a minimum 14-day period allows us to isolate you in case you are incubating the disease. While you’re in isolation, it’s important to follow some basic rules to help you stay safe and healthy. Day 12: We then test again around day 12 as the infection may take longer to develop in some people. There are some rules and guidance on what you can and cannot do while staying in a facility. Please order reasonable quantities only for personal consumption. All smoking areas are monitored. We appreciate this might be upsetting but your safety is our priority. They will do this by email, or phone if you have not completed the email survey. Internal calling, between rooms and for hotel services, is free. A national sexual harm helpline accessible via phone and internet. Your room has a smoke alarm to keep you safe. You must only wear these face masks once – you need to wear a new face mask each time you leave your room. You may be moved to another facility or area and will be required to quarantine. External calling is charged at hotel rates (per minute). In the week following your departure you will be contacted by the Ministry of Health to check your ongoing health. Please talk to them if you have questions or concerns about any aspect of your stay. You will need to wear single-use face masks and maintain 2 metres distance from others. It is important you are honest about your health during your stay in managed isolation. A man has been taken to hospital after attempting to scale a fence at Rotorua's Ibis Hotel managed isolation facility last night. There may be time limits on smoking areas and you may be escorted while smoking. We recommend using internet- based calling apps like FaceTime, Messenger and WhatsApp if you want to avoid telephone in-room charges. You can also apply to have a parent or guardian join you in managed isolation through the exemption process. Speak to the on-site team about local delivery options. Do not enter the hotel room of anyone who is not in your bubble. This included a strict nationwide lockdown and working through our 4-level COVID-19 Alert system. By Katie Todd for RNZ. Contact the hotel reception and ask for a nurse to help you with your health concerns. COVID-19 can spread from person to person. Put them in a bin immediately and sanitise your hands. You should contact the on-site team first with any queries or concerns. Wear face masks (single-use) that have been supplied to you at all times when outside your room. Entering and leaving a facility You must be clear of COVID-19 symptoms for a minimum of 72 hours before you can leave. COVID-19 tests: you will be tested for COVID-19 on or about these days. Read more about The Code and your rights(external link). The nursing team can provide resources to help you quit smoking. On-site staff will ask you for your travel plans before you leave. There's also a range of learning and wellbeing resources at learningfromhome.govt.nz(external link). You should first raise your concerns with the Facility Manager or Wellbeing coordinator at your facility. They are there to care for you and ensure health checks are effective. Exercise sessions or areas may be available in your facility. By nurturing and strengthening all dimensions, you support your health and wellbeing, as well as the health and wellbeing of your whānau. On landing at the international terminal: The hotel offers free Wi-Fi. If you are feeling unwell, please stay in your room and phone the on-site team. The videos feature Sir John Kirwan and his ways of approaching life that help him on a day to day basis. This document has information you’ll find useful during your stay. If you refuse a COVID-19 test or are not considered low risk, your stay could be up to 28 days. Having recently arrived from overseas means you are at risk of carrying the virus and potentially bringing it into New Zealand. For a list of hotels in NZ currently managing isolation guests please check the list below. Place the face mask over your nose, mouth and chin, and place the loops over your ears to hold the mask in place. COVID-19 test within 24 hours of your arrival (except for returnees from excluded countries - Australia, Antarctica and some Pacific Islands). Maintain a physical distance of 2 metres from others and wear the masks that are supplied to you during any evacuation. If you are under 18, we will help you and your whānau/parents/guardian to make your stay comfortable and safe. Smoke alarms can be activated by dust, steam, smoke and other fumes and vapours. The CCTV cameras are located in all public areas and stairwells. It’s important you are clear about where you will go when you’ve completed your stay at the managed isolation facility. If the test was around day 0/1 or day 3 you’ll need to continue with your managed isolation stay at this facility. A number of facilities in New Zealand have been set up by the government to manage the isolation of people arriving from overseas. Checks and testing are vital for your wellbeing and for others around you. If you don’t have a job or can’t work in the near future, you may be able to get a benefit or some financial help. In almost all cases a negative COVID-19 test and confirmation from a Medical Officer of Health or a Health Protection Officer that you are a low risk of having or transmitting COVID-19 are needed before you can leave the facility. He waka eke noa – we're all in this together. While you are here please be kind to hotel, health and other staff and follow their advice, guidance and directions. For more information on what financial support you might get, visit check.msd.govt.nz(external link), There may be help available if you need support with travel costs to get home. 3. Everyone entering New Zealand is now legally required to complete 14 days in a managed isolation facility. By staying in managed isolation, you are joining the fight against COVID-19, stopping the spread, breaking the chain and saving lives. Discuss your travel plans for after your isolation period. Testing involves having a swab taken from the back of your nose. Nā H.M Kiingi Tuheitia Pootatau Te Wherowhero VII. Find out more about the exemptions process and how to apply for an exemption. 3. There are over 300 episodes that have lessons designed for all early learning and school ages. Learn more about pre-departure testing, Managed isolation facility for returnees to New Zealand, Welcome pack: Managed isolation facility for returnees to New Zealand [PDF, 4.6 MB]. Deliveries can not contain any illegal items or items that present a health and safety risk. If you don't follow the rules, there may be consequences such as additional time in isolation. They will advise what to do next. Always maintain 2 metres distance from others except those who are in your ‘bubble’ (your family/partner). While smoking you need to physically distance from others not in your bubble. This service is available from 6pm to 9pm every evening. The wharenui’s connection with the whenua (land) forms the foundation for the other four dimensions. You must meet these criteria to leave the facility. Call 0800 111 757 or free text 4202 to talk to a trained counsellor. There are no new cases in the community. A mask is also to be worn when someone needs to enter your room for testing or any maintenance. A: Travellers who have the legal right to enter New Zealand must also have a pre-booked voucher for 14-days of managed isolation or quarantine facility … Managed isolation facilities are safe and there is plenty of support for you and your whānau. Remember to stay 2 metres away from others and wear a mask during any evacuation. Movement outside your room is allowed only in a strictly controlled manner. Very few emergency allocation requests will be granted. Before you take off your face mask, wash and dry your hands or use hand sanitiser. We are committed to the fair, simple, speedy and efficient resolution of complaints. Find an Embassy or foreign representative in New Zealand on the Ministry of Foreign Affairs and Trade website. From October 5 to November 10, … This is a measure at our border to ensure people who enter. They will advise what to do next. Health staff conduct a comprehensive health and wellbeing check to ensure you have everything you need for your stay. The Ministry of Health’s website has information, resources, tools and free apps to support your mental wellbeing, as well as information about organisations that can help if you need extra support. See Appendix one for more information on testing and results. After you take off your face mask, wash and dry your hands or use hand sanitiser. You cannot leave the facility, but you can have items delivered to your facility - this includes food or personal packages. There may be online options to order food and have it delivered to you. Please cooperate fully with staff. Any specific requirements for land or flight travel that we need to know. You will also need to complete a Managed Isolation Exit Form. Sparklers at Home is an online toolkit for parents, full of fun activities that support the wellbeing of primary and intermediate students. We believe that everyone has the right to make a complaint and for everyone concerned to be treated courteously and with respect, and given a full and fair hearing. call us on +64 4 931 5720 if you’re overseas (rates will apply) or 0800 476 647 if you’re in New Zealand (calls are free), or. You will need to keep the following information handy for your Travel Plan Interview: If you have a home or residence to go to after your 14-day isolation period: If you do not have a home or residence to go to after your 14-day isolation period, you will need to explain your circumstances. Children are treated the same as adults for testing. Do not place towels or flammable materials on heaters to dry. The Mentemia app provides mental wellbeing coaching after getting to know you a little through a personality quiz and what focus areas you have, like sleeping better, stressing less, or helping support a loved one. Exercise will be supervised and at a low intensity level to reduce perspiration and heavy breathing. With 4 walls, the wharenui (meeting house) is a symbol of these four dimensions. Any additional food will need to be paid for. This means you will need to stay in a managed isolation facility for at least 14 days. Managed Isolation Allocation System – other languages, Exemption to join someone in managed isolation, Welcome pack: Managed isolation facility for returnees to New Zealand, Find an Embassy or foreign representative in New Zealand on the Ministry of Foreign Affairs and Trade website, www.health.govt.nz/covid-19-mental-wellbeing, www.ird.govt.nz/topics/myir-secure-online-services, the complaints form on our Contact us page, have been in managed isolation for at least 14 days, do not have a temperature of 38°C or higher, in almost all cases, tested negative for COVID-19, six 330ml cans of beers (6-9 standard drinks), or, one bottle of wine (7-8 standard drinks) per day, or, four pack, up to 330ml each, of RTDs (7-8 standard drinks). www.allright.org.nz(external link). More information about alert levels can be found here: www.covid19.govt.nz/alert-system(external link). They will remain there for at least 14 days and must test negative for … You can contact CABNZ National Office by emailing admin@cab.org.nz or calling 0800 367 222, Provides free legal services for all children and young people under 25. There are other places you can go for information: The managed isolation and quarantine website, COVID-19 health information(external link). If you agree to an interview, you will need to use remote options such as phone or video calling. If the room allocation rate is projected to reach the operational capacity level in the next 14 days, no additional rooms can be allocated in the days leading up to this peak. The use of reusable masks and other face coverings are not permitted when you are in an isolation or quarantine facility. have a COVID-19 test on ‘day zero’ within 24 hours of arrival in a managed isolation and quarantine facility, remain in your room until the results of the test is known. Because testing is required by law, some aspects of the above Code are limited. Been in managed isolation for at least 14 days, No symptoms consistent with COVID-19, which includes sore throat, cough, or difficulty breathing/shortness of breath, You do not have a temperature of 38°C or higher, In almost all cases, tested negative for COVID-19, To receive good care and support that suits your needs, To be told things in a way you understand, To be told everything you need to know about your care and support, To make choices about your care and support, To decide if you want to be part of training, teaching or research. Melon has an online community where you can anonymously interact with others on a similar journey and connect with a team of support workers. The country has 32 managed isolation hotels which can fit 6260 people at any one time, allowing for a 24-hour turnaround and deep clean between each guest. For example will you take a domestic flight or will a family member come to take you home. Talk to hotel staff for details. Low risk of having or transmitting COVID-19 includes confirming you: You can be required to stay up to a total of 28 days if you refuse a COVID-19 test or are not considered a low risk by a health practitioner. "Amohia ake te ora o te iwi, kia puta ki te wheiao"The wellbeing of the people is paramount. Surfaces may have infectious droplets. If you or those in your bubble need support and treatment to reduce their alcohol intake, call the Alcohol Drug Helpline on 0800 787 797. You will be asked about your travel plans for when you leave the facility after the 14 days at the Travel Plan Interview. The managed isolation facility is a facility that operates “inside” a hotel. Kia ora, welcome to New Zealand, it’s good to have you here. offence to knowingly cause a false fire alarm, and doing so will likely result in prosecution. You will have a swab taken from the back of your nose; this can be a bit uncomfortable but is not known to cause harm. For your safety, CCTV may be in operation within your facility. Complete your stay and exit the facility. This service is free, and you can call anytime, 24 hours a day, 7 days a week. Only interact with people in your bubble. You are required to stay in the isolation facility for a minimum of 14 days. Cameras are not installed in any guest rooms. Returnees to New Zealand are being warned that spaces in managed isolation facilities are filling up fast, with only a slim timeframe to book before Christmas. Rooms in managed isolation have been sitting empty because some desperate returnees have been able to book more allocation vouchers than they need. You should follow instructions from the Medical Officer of Health or Health Protection Officer during your stay. You will stay in the quarantine facility or area for at least 10 days after the onset of COVID-19 symptoms or since the date of your test (if you never developed symptoms). You should let the person taking the swab know if you have any condition that reduces the strength of your skin, affects the ability of your blood to form clots, or if you are on blood thinning medication. If you test negative, you will need to continue the remainder of your 14 days managed isolation stay at your facility as normal. It’s not easy to come to New Zealand and be unable to do what you want straight away. A: Anyone travelling to New Zealand from today must have a pre-booked voucher for 14-days of managed isolation or quarantine facility before boarding their … Call 0800 664 688 and leave your contact details. If you're returning to New Zealand, the first step is to register on the Managed Isolation Allocation System. You will also need to complete a Managed Isolation Exit Form. If you need more information, visit www.health.govt.nz/covid-19. No exemption will be possible if you develop symptoms of COVID-19 during your stay in managed isolation and have been moved to a quarantine hotel. Do not enter the hotel room of anyone who is not in your ‘bubble’. Before you put on your face mask, wash and dry your hands or use hand sanitiser. www.covid19.govt.nz(external link) or the Ministry of Health website www.health.govt.nz(external link). You should contact the onsite teams first to help with your concerns. It is normal to not feel right all the time during this period of isolation. If you run out of single-use face masks, contact the MIQF staff and they will provide you with more. Unfortunately, we do not have the ability to book a space or find available dates on your behalf. https://www.miq.govt.nz/being-in-managed-isolation/entering-isolation/welcome-pack/welcome-pack/ From 5 October, anyone entering New Zealand will need to book a place at a Managed Isolation and Quarantine (MIQ) facility using the Government's online Managed Isolation Allocation System. If you have nowhere to go when you leave isolation there may be help available to help you find somewhere to live. You can also report any person you believe isn’t sticking to the rules, or is behaving in a way that is likely to spread COVID-19. Details on how you will travel from the isolation facility to your home/ residence. Family or friends cannot visit you. Learn more about pre-departure testing. The information below outlines your legal rights while you are in a managed isolation facility. You are legally required to stay in a managed isolation facility for a minimum of 14 days. Wear face masks that have been supplied to you at all times when outside your room, or if someone needs to enter your room for maintenance or cleaning. Low-risk alcohol drinking advice(external link) — Alcohol.org website. Start your stay at the managed isolation facility. REMEMBER: We are in this together and we are committed to making your stay as comfortable as possible. This interview will take place at the facility within 4 days of your arrival and will be organised by the on-site staff. Create a registration for an individual passenger or a family travelling together. Please note: This content will change over time and can go out of date. The managed isolation and quarantine website has details about the travel categories permitted for emergency allocation, and what supporting evidence you need. A number of the COVID-19 rules that you are expected to follow are legal requirements, and breaching these rules may lead to Police action. One of these cases is classified as historical and deemed not infectious. We will transport you back to the airport you arrived at, if you wish, unless you indicate otherwise. New Zealand Immigration and Managed Isolation and Quarantine web sites contain up-to-date official information on the subject – make sure you visit them before planning your trip to New Zealand. If you are a foreign national you can contact your Embassy, High Commission or Consulate to seek consular assistance when in New Zealand: Find an Embassy or foreign representative in New Zealand on the Ministry of Foreign Affairs and Trade website(external link). Please keep the on-site team informed if your accommodation or travel plans change at any stage during your stay. It is updated regularly and changes may be made during your stay. It may still show up later in your stay so it’s important to continue good hygiene and isolation measures throughout the duration of your time in managed isolation. If needed, your facility will let you know how to book a slot for smoking. Cough or sneeze into your elbow or cover your mouth and nose with tissues. If at any point during your stay you develop any of the COVID-19 symptoms of fever, cough, shortness of breath or sore throat, please stay in your room and let on-site staff know immediately by phone. These rules keep you and others safe and help stop the spread of COVID-19. You can get free legal advice and assistance from: Community law centres offer free legal information and advice to people who cannot afford to see a lawyer. Find out about charges for managed isolation. If the result of your day zero test is positive, you will be transferred to a quarantine facility. *If your test is positive you will be told by health staff. Any other people or family members you have been in contact with during your stay will also need to be moved for closer monitoring. Wash and dry your hands or use hand sanitiser. 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